Contact information

Let’s talk about what you need

Whether you are a veteran, a family member or a health professional making a referral, we would like to hear from you.

Send an enquiry

Tell us a little about the care needed

Two of these questions mirror what a DVA referral asks for, so nothing you write here goes to waste.

Scheduled care outside these hours can often be arranged as part of a care plan — just ask.

Call 000 immediately. For urgent but non-emergency clinical concerns, contact your GP or call healthdirect on 1800 022 222.

Community nursing through DVA starts with Form D9389, completed by a health professional.

Before you call

Do I need a referral before you can visit?
Yes. DVA Community Nursing Services require the Community Nursing Referral (Form D9389) to be completed by a GP, a treating medical practitioner in a hospital, a hospital discharge planner, or a nurse practitioner specialising in community nursing. We are happy to talk things through with you before that happens.
What does it cost me?
For eligible DVA clients, community nursing is arranged and funded through the Department of Veterans’ Affairs. There is no charge to you for approved services under your Veteran Card.
Which card do I need?
Our services are available to eligible DVA clients holding a Veteran Card — All Conditions (Gold Card) or a Veteran Card — Specific Conditions (White Card). For a White Card, the need must relate to an accepted condition.
Can family be involved in the care plan?
Absolutely — and we encourage it. Families and carers know things a chart never will, and we will keep them informed at whatever level the client is comfortable with.
How quickly can care start?
Once we have a completed referral and DVA approval, we will contact you to arrange a first visit. Hospital discharges are prioritised so there is no gap in care.